Once you place an order on our website, It takes approximately 2-3 business days for the order to be processed. Once your order has been processed, shipping timelines are as follows:
Within Canada: 3-7 business days
Within USA: 5-12 business days
International: 7-15 business days (this is standard for most European countries and Australia; however, please note that we can not be responsible for delays in customs.
Most orders are shipped via Canada Post and the following flat rate shipping fees apply:
Within Canada: $15 CAD (Free shipping on orders of $175 or more)
Within Continental US: $15 - $20 CAD depending on weight (that's about $12 - $15 USD) (add an additional $10 CAD for Alaska, Hawaii and Puerto Rico)
International: $45- $55 depending on your location. All international shipping fees will appear at the checkout.
Easy Returns & Exchanges
If, for any reason, you are not satisfied please email us at info(at)mars112.com to arrange for an exchange of colour, size or style.
Please note that you have 7 business days from receipt of your order (as tracked by Canada Post) to contact us and begin the process of shipping your order back.
Customers are responsible for paying return shipping costs when exchanging an item. We do not refund outbound shipping costs. Once the order is received, an exchange will be processed if the merchandise is returned in the same condition as it was received - this means merchandise has not been used, worn and/or washed, and all tags are still on the merchandise. If shipping back from the US, please indicate on the customs form - Return Merchandise - Canada. Once we receive and inspect the items we will notify you of your exchange details as applicable.